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Taking Hospitality and Customer Service to the Next Level in your Chamber and in your Town

October 22 @ 8:00 am - October 23 @ 5:00 pm

Taking Hospitality and Customer Service to the Next Level in your Chamber and in your Town

Presented by:  CCAA & Troy University Montgomery

Location:  Troy University, Montgomery Campus

Date & Time:  October 22nd, 10 a.m. – 4 p.m. (includes lunch and an afternoon break)

October 23rd, and Day 2:  8 a.m. – 2 p.m. (includes Breakfast and lunch)

Registration Fee: $205/pp

 

 

Takeaways:

  1. Internal and external priorities to service excellence
  2. Five keys to meeting deeper needs of customers
  3. The source and choice of customer service behavior
  4. Customer focused culture
  5. Value added v. value uniqueness
  6. Touch points that determine tragic or magic
  7. Aspects of the customer service journey
  8. Three identities of service consistency
  9. Valued customer relationships
  10. Customer interactions that promote believability and credibility
  11. Customer expectations v. experience your establishments provides

 

Online registration below or download a registration form to mail in registration
Customer Service Training Registration

 

PLEASE NOTE

The online registration form is not compatible with internet Explorer 9 and below. If you are using Explorer 9 or below you will need to update to latest version of Internet Explorer or use a different browser (Edge, Chrome, Firefox, Safari, etc..)

Details

Start:
October 22 @ 8:00 am
End:
October 23 @ 5:00 pm

Venue

AL United States + Google Map